Their ratings are the result of collaboration with different transport companies that guarantee the correct shipment of the goods from the ALGAMANIA SL facilities to the customer鈥檚 address who places an order through the www.algamania.com online store.
Los pedidos que se realizan en la tienda online de www.algamania.com聽 se reciben en la direcci贸n que el cliente ha habilitado durante el proceso de compra de los productos.
Esta direcci贸n de env铆o por defecto coincide con la direcci贸n fiscal que se solicita al cliente en el registro como usuario de la tienda, pudi茅ndose cambiar en cualquier momento, as铆 como asignar una direcci贸n diferente en el momento de tramitaci贸n de pedido en la pesta帽a habilitada para este caso.
La entrega de la mercanc铆a se realizar谩 dentro del pa铆s que el cliente haya seleccionado en su registro, o bien en la nueva direcci贸n de env铆o que secciones, recalcul谩ndose los costes de transporte para cada caso de manera autom谩tica por parte de la plataforma donde est谩 alojada la tienda online de ALGAMANIA SL. Por motivos fiscales y siguiendo el ordenamiento jur铆dico que dictamina la UE, El pa铆s de entrega siempre tiene que coincidir con el pa铆s de compra.
Es muy importante que el cliente adjunte dentro de la ficha de cliente un n煤mero de tel茅fono m贸vil para que el servicio de transporte en el momento de la entrega, si tuviera alg煤n problema para entregar el producto, pueda directamente contactar con el destinatario, minimizando as铆 las incidencias y en su caso retrasos en las entregas.
Orders that are made through the online shop of www.algamania.com are received at the address that the customer has entered during the purchase process of the products.
This default shipping address matches the address the customer established in the registration process as a user of the store, and can be changed at any time, as well as assigned a different address at the time of processing in the tab enabled for this case.
The delivery of the goods will take place within the country the customer selected on record, or in the new shipping address section, the shipment costs for each case will be automatically recalculated by the platform where the ALGAMANIA SL online store is located. For fiscal reasons and according to the legal order which enters the EU, the country of delivery must always match the country of purchase.
It is very important that included in the customer file is a mobile phone number so that at the time of delivery the shipping company can contact the recipient directly if they encounter any problem with the delivery of the product, thus minimizing occurrences of delays in deliveries.
Shipping costs may vary substantially depending on two very important factors that are relevant for the calculation of the shipment, the weight of the package and the volume as well.
Also, the destination where the merchandise is sent will also be another key factor that will determine whether the cost is raised or not always taking into account the service distances from the origin to the destination.
In the shipping section of the online store https://www.algamania.com/ 聽these shipments will always be calculated according to the criteria described above, with a variable cost as these are altered, either by weight, volume or destination.
At the time of placing the order, the customer will be informed of a cost that is independent of the price of the product of amount or total order, depending on which destination the customer has selected or in which country of origin the order is processed from.
To be able to know the status of an order, it is necessary to communicate directly with the support service of ALGAMANIA SL, in the email of sporte@algamania.com since the order status of our platform only informs if it is in process, validated or in transit (in distribution) not where geographically it is located or geo-located.
Los pedidos que se realicen en la tienda online de ALGAMANIA SL pueden ser devueltos siempre u cuando se enmarquen en algunos de los criterios que a continuaci贸n detallamos y sobre todo cumplan los plazos que se marcan para poder a la devoluci贸n de los mismos.
Para solicitar una devoluci贸n online con recogida en tu domicilio es necesario remitir al departamento de Atenci贸n al Cliente de ALGAMANIA SL un correo electr贸nico en el mail de soporte@algamania.com especificando:
Refund for purchase error: Items that are subject to return, must be in perfect condition, and unopened packaging so that validation of it can be positively carried out. This right may be made provided that no more than 15 days have elapsed from the date of receipt of the merchandise.
Refund for defective merchandise: If the customer receives broken, battered, wet or defective merchandise from the shipping agency or open merchandise, he / she must immediately contact ALGAMANIA SL, at soporte@algamania.com within 24 hours after receipt of the order, otherwise it can not guarantee that it has not been tampered with at the destination if communication period extends beyond those 24 hours.
All return shipments should be sent to ALGAMANIA S. Manoteras Aveneu 8 floor 4 local M, 28850 Madrid,聽 Spain.
Once the request for the return has been validated and the merchandise has been collected, the status of the merchandise will be verified upon arrival at the ALGAMANIA SL facility and in the following days the corresponding amount will be returned through the same means of payment with which the purchase was made,
In the process of collection, receipt and status of the product will be communicated to the client via mail and in each case the refunding of the money when it has been completed.
If the client considers the amount compensated for the refund to be incorrect, please contact us via the email mail soporte@algamania.com detailing the incidence and reason for the dissatisfaction.
ALGAMANIA SL reserves the right to refuse returns communicated or submitted after the deadline, or items that are not in the same conditions in which they were received
