Shipping and return costs are listed separately in the next section.

Their ratings are the result of collaboration with different transport companies that guarantee the correct shipment of the goods from the ALGAMANIA SL facilities to the customer’s address who places an order through the www.algamania.com online store.

Los Envíos en ALGAMANIA

Los pedidos que se realizan en la tienda online de www.algamania.com  se reciben en la dirección que el cliente ha habilitado durante el proceso de compra de los productos.

Esta dirección de envío por defecto coincide con la dirección fiscal que se solicita al cliente en el registro como usuario de la tienda, pudiéndose cambiar en cualquier momento, así como asignar una dirección diferente en el momento de tramitación de pedido en la pestaña habilitada para este caso.

La entrega de la mercancía se realizará dentro del país que el cliente haya seleccionado en su registro, o bien en la nueva dirección de envío que secciones, recalculándose los costes de transporte para cada caso de manera automática por parte de la plataforma donde está alojada la tienda online de ALGAMANIA SL. Por motivos fiscales y siguiendo el ordenamiento jurídico que dictamina la UE, El país de entrega siempre tiene que coincidir con el país de compra.

Es muy importante que el cliente adjunte dentro de la ficha de cliente un número de teléfono móvil para que el servicio de transporte en el momento de la entrega, si tuviera algún problema para entregar el producto, pueda directamente contactar con el destinatario, minimizando así las incidencias y en su caso retrasos en las entregas.

Orders that are made through the online shop of www.algamania.com are received at the address that the customer has entered during the purchase process of the products.

This default shipping address matches the address the customer established in the registration process as a user of the store, and can be changed at any time, as well as assigned a different address at the time of processing in the tab enabled for this case.

The delivery of the goods will take place within the country the customer selected on record, or in the new shipping address section, the shipment costs for each case will be automatically recalculated by the platform where the ALGAMANIA SL online store is located. For fiscal reasons and according to the legal order which enters the EU, the country of delivery must always match the country of purchase.

It is very important that included in the customer file is a mobile phone number so that at the time of delivery the shipping company can contact the recipient directly if they encounter any problem with the delivery of the product, thus minimizing occurrences of delays in deliveries.

Shipping costs may vary substantially depending on two very important factors that are relevant for the calculation of the shipment, the weight of the package and the volume as well.

Also, the destination where the merchandise is sent will also be another key factor that will determine whether the cost is raised or not always taking into account the service distances from the origin to the destination.

In the shipping section of the online store https://www.algamania.com/  these shipments will always be calculated according to the criteria described above, with a variable cost as these are altered, either by weight, volume or destination.

At the time of placing the order, the customer will be informed of a cost that is independent of the price of the product of amount or total order, depending on which destination the customer has selected or in which country of origin the order is processed from.

To be able to know the status of an order, it is necessary to communicate directly with the support service of ALGAMANIA SL, in the email of sporte@algamania.com since the order status of our platform only informs if it is in process, validated or in transit (in distribution) not where geographically it is located or geo-located.

algas en cápsulas y pastillas

Las Devoluciones enALGAMANIA

Los pedidos que se realicen en la tienda online de ALGAMANIA SL pueden ser devueltos siempre u cuando se enmarquen en algunos de los criterios que a continuación detallamos y sobre todo cumplan los plazos que se marcan para poder a la devolución de los mismos.

Para solicitar una devolución online con recogida en tu domicilio es necesario remitir al departamento de Atención al Cliente de ALGAMANIA SL un correo electrónico en el mail de soporte@algamania.com especificando:

  • El número del pedido (que encontrarás en el mail de confirmación del pedido)
  • Una dirección para la recogida y los detalles de los artículos que quieres devolver.
  • Un horario de recogida y un teléfono móvil de contacto.
  • Tras verificar los datos, enviaremos un transportista en las próximas 72 horas (siempre que sea posible). Para concretar la recogida, la empresa de transporte se pondrá en contacto contigo.

Refund for purchase error: Items that are subject to return, must be in perfect condition, and unopened packaging so that validation of it can be positively carried out. This right may be made provided that no more than 15 days have elapsed from the date of receipt of the merchandise.

Refund for defective merchandise: If the customer receives broken, battered, wet or defective merchandise from the shipping agency or open merchandise, he / she must immediately contact ALGAMANIA SL, at soporte@algamania.com within 24 hours after receipt of the order, otherwise it can not guarantee that it has not been tampered with at the destination if communication period extends beyond those 24 hours.

All return shipments should be sent to ALGAMANIA S. calle Bisbe Irurita, 19; Local J, 25006 – Lleida. Spain.

Once the request for the return has been validated and the merchandise has been collected, the status of the merchandise will be verified upon arrival at the ALGAMANIA SL facility and in the following days the corresponding amount will be returned through the same means of payment with which the purchase was made,

In the process of collection, receipt and status of the product will be communicated to the client via mail and in each case the refunding of the money when it has been completed.

If the client considers the amount compensated for the refund to be incorrect, please contact us via the email mail soporte@algamania.com detailing the incidence and reason for the dissatisfaction.

ALGAMANIA SL reserves the right to refuse returns communicated or submitted after the deadline, or items that are not in the same conditions in which they were received